How to block your Tele2 SIM card forever. Ways to block the Tele2 SIM card Blocking the SIM card through the customer service center

The need to block a SIM card can arise for a variety of reasons. Most often, this measure is resorted to by subscribers whose phone has been stolen or lost. In such a situation, first of all, you need to block the number. In addition, the need to block SIM cards may arise from subscribers who do not plan to use the services for a long time. cellular... However, other reasons are also possible, but the meaning does not change from this.

As part of this article, we will look at how to unlock a Tele2 SIM card. There are several ways to block a number and below we will list them all, you just have to choose the option that is most convenient for you.

Ways to block the Tele2 SIM card

As mentioned earlier, the Tele2 operator has provided several methods for unlocking the SIM card on your own. In fact, all of them are universal and can be used by subscribers regardless of the reason due to which the need for blocking has arisen.

You can block a Tele2 SIM card:

Through your personal account;
By calling the operator;
By contacting the customer service center.

Attention
Voluntary blocking of the SIM card allows you to subsequently restore the SIM card at any time. At the same time, the previous number, balance and previously connected services are preserved.

Let's take a closer look at the above three ways to block a SIM card.

1. Personal Area"My Tele2". Speaking about how to block a Tele2 SIM card, first of all, it should be said about the possibilities of a personal account. You can temporarily block the number through. If you are not yet registered in the self-service system, then go through a simple authorization procedure by following the link my.tele2.ru... After that, in the main menu, open the section "Tariffs and services", then select the item "Voluntary blocking". Subsequently, in a similar way, you can return.

2. Reference and information service. It is possible to block SIM cards by contacting the contact center. To do this, dial 611 ... To call from a landline phone and numbers of other operators, use the number 8 800 555 06 11 ... After waiting for a response from a specialist, inform him about your desire to temporarily block the number. Before blocking the Tele2 SIM card, the operator will ask for passport data.

3. Tele2 office. If none of the above methods suits you, you can block the SIM card by contacting the nearest Tele2 office. Be sure to take your passport with you, otherwise the office worker will not be able to help you. If you are not the owner of the SIM card, then you will need a notarized power of attorney from the owner of the SIM card.

Attention
SIM card lock is free. When restoring the number, you will have to pay 50 rubles for a duplicate, and this amount will be credited to the balance.

How to block Tele2 SIM card forever

Quite rarely, but still there are situations when you need to block the Tele2 SIM card forever. This operation involves the termination of the contract with the operator. To do this, you must personally contact the Tele2 office and inform about your desire to terminate the communication service agreement. After that, the number will be blocked permanently. If you do not want to contact the Tele2 office, then you can block the SIM card by entering the wrong PIN code, and then the PUK code. Despite the fact that this method finally blocks the SIM card, we recommend that you resolve this issue at the nearest Tele2 office.

Important
Three attempts to enter the PIN code and ten attempts to enter the PUK code are allowed. If all of them are wrong, there will be a final blocking of the number, without the possibility of recovery.

This concludes this article. Now you know how to block a Tele2 SIM card. As you can see, there are several options, you just have to choose the most suitable one for you.

Some circumstances force to block the Tele2 SIM card. It is necessary to resort to such a procedure in case of loss of the phone, its theft, termination of service due to daily debiting of funds, termination of the contract with the company and transfer to another cellular operator. There are a lot of ways how to do this. They will help you solve the problem.

Options for temporary blocking of SIM cards Tele2

The operator cares about their customers, therefore, offers several options on how to block a Tele2 number. Namely:

call to the operator;
using your personal account;
contacting the service and sales office.

In case of voluntary suspension of service, the client has the opportunity to restore the SIM card and continue to use it.

By call to the operator

Anyone can block a number on Tele2 through the reference service. One has only to dial a short number 611 ... The disadvantage of such treatment is that there is not always a free operator to work with you. Will have to wait.

Use your SIM card so that an unpleasant situation does not arise.

As soon as you give the correct information, the center operator will deactivate the number. The service will be discontinued temporarily. The client has the right to restore the SIM card with the same balance, tariff plan and set of services.

In your personal account on the Tele2 website

It will not be difficult to block a Tele2 SIM card using the official website if you have the skills to use a computer and the Internet. It will take a little time. To enter your Tele2 personal account via the Internet, you must have a password and login. The first option - using a number without a password will not work if your phone has been stolen, since the site sends a special one-time login code.

Contacting the communication salon

Have a free minute, often go through the Tele2 subscriber service department, do not have the possibility to use the methods described above? Then this is an option on how to block the Tele2 SIM card for you. The company develops and opens sales corners in all cities.

Attention: you need a passport.

We come to the communication salon.
We explain the problem to the consultant.
We present the identity card for which the number is issued.
We are writing an application for voluntary blocking.
The specialist will deactivate.

How to unblock a card

The temporary blocking of the SIM card was invented so that the owner could later restore it and use the operator's services again. It is quite simple to unblock a SIM card by applying with a passport to any Tele2 service department. The client receives a duplicate for a symbolic amount of 50 rubles, which will be credited to the account after activation. Sim will keep the same tariff plan, account balance, previously connected services.

Ways to block forever

Some customers refuse to service, so they need to know how to permanently block a Tele2 SIM card. Visit the sales office and terminate the contract. The specialist will perform deactivation without the right to restore.

Those who are unable or do not want to visit the salon can use the blocking by entering the wrong PIN and PUK card:

In the phone settings, enable the PIN code when turning on or unlocking the phone.
Enter PIN incorrectly (3 p.).
Then the wrong PUK (10 rubles).
Simka will be blocked. It cannot be restored for further use.

When automatic blocking occurs

Depending on the tariff plan, the automatic blocking of the Tele2 SIM card may occur in 3 or 6 months. This happens as a result of not using the sim. For example, the SIM card is not on the phone. There are cases when the sim is in the smartphone, but it does not receive or does not receive SMS, calls, the balance is not replenished. It can also cause service interruption.

About the "Number portability" service

Tele2 invites new subscribers to use the "Number portability" service. This will allow you to start using the company's services while saving the phone number of another cellular operator. The transition is carried out according to the following algorithm:

Pay off all debts to the old operator.
Visit the communication salon. Sign a new service agreement.
Take a new SIM card, but with the old number. The card from the previous operator can be used until the transition. Next, it is blocked.
The transition is carried out within 8 - 10 days. Terms are set individually.
In a day, an SMS will be sent to the phone number, which will contain instructions for changing.

Do not be alarmed if the connection is lost. This means that your mobile operator.

Fast blocking of a valid SIM card- the most necessary measure in case of loss or theft mobile phone... It will help keep money on the balance sheet and prevent illegal use of personal data. In addition, you may need to block the SIM card when switching to tariffs from another operator or during a long business trip. So, how to block a Tele2 SIM card? We present to your attention 3 possible ways.

Method number 1

The fastest and easiest way to deactivate a SIM card is to contact a representative of the operator. To do this, you need to call the number 611 ... After listening to the voice menu, you will be connected to the Tele2 call center. Next, you need to explain the problem to the operator.

In this case, you may be asked to provide the following data:

Codeword Is a password set by the subscriber himself. The code word is valid only when contacting the Tele2 call center and replaces the passport data. You can install it during a personal visit to the operator's service center.
PUK-the code Is a personal unlock code, which is a combination of 8 digits. It is required to protect the SIM card from third-party access. As a rule, the user receives the PUK code when buying a SIM card.
Passport data or data of other documents that were presented at the conclusion of the contract with Tele2.

Method number 2

You can also block the SIM card during a personal visit to any office of the Tele2 operator. Qualified specialists of the company will tell you what to do when you lose your mobile phone, and quickly block your SIM card. When contacting the service center, you must have a passport(or another identity document that was provided at the conclusion of the contract) or a copy of a power of attorney from another subscriber, certified by a notary (in the event that you plan to deactivate a non-own number).

If you decide to completely abandon Tele2 services and connect to a tariff plan of another operator, then in the customer service center you will need to write a statement to terminate the contract.

Method number 3

The above methods allow you to block your SIM card permanently. If you decide temporarily refuse Tele2 services (for example, in connection with a long business trip), then you can suspend all offers using the "Personal Account" system on the operator's official website.

To do this, you need to go to your "Personal Account" and go to the "Tariffs and Services" section. In the list of categories, select the item "Voluntary blocking". In the open window, you must familiarize yourself with the information provided, and then press the "Go to the lock" button. After that, a pop-up window will appear, where you must click the "Block" button.

It should be noted that it is impossible to unblock the number on your own. To resume the operation of the card, you must contact the Tele2 subscriber support service.

What is number porting?

Tele2 provides its users with such a convenient service as MNP (mobile number portability), i.e. number transfer. This feature allows subscribers to change operators without losing their current phone number.

If you decide to refuse Tele2 services and block your SIM card, but at the same time want to keep the current phone number, then contact the service center for detailed information about this service.

To "transfer the number" you need to visit the service center of the new operator, conclude an agreement with him and get a new card. In this case, you need to inform the company representatives of your intention to keep the old number. It should be noted that the transition procedure usually takes 8 days.

Number blocking is an important measure to protect your data and money from intruders if your phone is lost or stolen. To save your money and prevent the use of your card by third parties, contact the Tele2 Contact Center at 611 or visit the customer service center.

26.07.2019

Tele2 is one of the largest Russian telecommunications companies. In our country, it is known as a cellular discounter, providing cellular services to more than 34 million subscribers. In February 2016, the company introduced HD Voice technology in 3G networks in more than 34 regions, including Moscow.

Today, no one is safe from losing a phone or from a situation when it is stolen. These cases are already so familiar to everyone that many are interested in advance how to block a Tele2 SIM card so that attackers cannot use the funds that are on the balance sheet. In addition, there were cases when, after losing the card, the owner did not block it and after the expiration of time he received an invoice for a large amount.

If the SIM card has been lost, it is urgently necessary to inform the Tele operator about it in order to block it in time. The same must be done if, for any reason, the card is no longer used.

What are the ways to block SIM cards?

Today the mobile operator Tele2 has done everything to simplify this procedure. The subscriber is provided with many ways how to block a Tele2 SIM card if he lost his phone or it was stolen.

Ways to block a number:

Most often, some subscribers are more interested in the question of how to block a Tele2 SIM card via the Internet, since this is the fastest and affordable way protect yourself from unpleasant consequences that may arise due to the loss of a SIM card.

If you are interested in free, read our other article on the site.

How to enable the card after blocking?

In some cases, the owners of SIM cards ask to restore them. This question arises when subscribers want to use the old number or use their "old" tariff plan, use up the balance on the account.

It is important to know - only the owner can if he has identification documents. In other cases, it is necessary to have a notarized document authorizing this manipulation.

Number recovery methods:

The security measures used by Tele2 mobile operators and workers are quite justified and necessary. Otherwise, attackers can unblock or block the SIM card on their own. And more information about that, you can find out from another article on our website.

If you want to know, read our other article.

To avoid unpleasant situations associated with self-locking a SIM card, you need to write it down and store it in a safe place. Also, the owners of the number need to clarify in advance who it is issued to, otherwise it may turn out that it will not be possible to unblock or block the SIM card instantly.

You will find out the answer to the question in our other article.

If, for example, a Tele2 mobile and sim card is stolen from a user, if attackers gain access to it, they can actually transfer funds from the current account to their own. In this case, the list of contacts can also be used with criminal intentions - each contact can be sent a message with a request to lend money. And especially big troubles can arise if the phone number has been linked to a bank card. With the help of so-called mobile banking, attackers can easily gain access to it.

In general, if you lose a SIM card or lose control over it, you need to block it as quickly as possible. It is recommended to do this also when you just plan to change the mobile company and do not want to use the Tele2 SIM card anymore.

To prevent attackers from gaining access to your account, it is recommended to block the SIM card.

Methods for blocking the Tele2 SIM card

SIM card blocking is an absolutely safe and harmless procedure for clients. All funds on the account will remain unchanged, connected services, promotions and services will also remain. There are several ways to block.

Calling the operator on the special short number 611 is perhaps the easiest option. You just need to prepare in advance to name codeword, PUK code, passport data. It turns out that in order to avoid troubles with blocking, you need, firstly, to write down the PUK code in advance (and then don’t forget where it was written down), and secondly, to use only cards that are issued to you.

After you are connected with the operator and you describe the situation to him, he will ask you to reconcile your data. If everything turns out to be correct, the operator will deactivate your number and its service will be terminated. There is no need to worry about the safety of money on the balance sheet and the confidentiality of this information.

However, this method has a significant drawback - sometimes it takes a long time to wait for a connection with an operator, since they are not always free. So, you may have to "hang" on the line for some minutes. If you don't want to do this, you should use alternative ways, which will be discussed below.

Blocking in the Personal Account

A little instruction will be appropriate here.

After logging into a working browser using your PC, you should open the main page of the official tele portal.
On the main page, click on the "Personal account" box.
Then you will see the "Login" checkbox - you should also click on it.
In the authorization page that opens, you will need to enter the password and phone number. This is possible only if the subscriber has previously registered on the site before. Otherwise, you will have to use other methods.
Once in the user's online account, you need to enter the "Tariff and services" subsection, and then "Voluntary blocking". There you can easily deactivate your SIM card.

Contacting the office of the company

There are such offices literally in every city where Tele2 communication operates. In your free time, you can come there, taking your passport with you. Here you will need to show it to an employee of the company, and then write a statement in a special form. After that, the SIM card will be immediately blocked, and you can safely forget about it.

Automatic blocking

The SIM card can be blocked by itself, without the participation of the subscriber, in the absence of activity (if the balance is not replenished, there will be no outgoing calls and sms) long time... This usually happens after 90 or 180 days of "silence", depending on the tariff - this information can be found in the contract.

The SIM card is automatically blocked after three incorrect PIN-code entries.

How to unlock Tele2 sim card?

Sometimes the owners of SIM cards need their urgent restoration. The reasons may be different: someone wants to actively use the old number again, and someone just wants to spend the rest (money, minutes, gigabytes) on the account.

To unlock it, you should also contact the nearest Tele2 office with a passport. If you use a SIM card issued for another person, then it is he who must come to the office with an identity document. Passport must be provided to Tele2 employees, and this is quite normal practice, because with the help of a SIM card, you can dispose of significant amounts of money.

If you have lost your SIM card, you may be given a duplicate. Duplicate cost for this moment is 50 rubles. At the same time, immediately after activation, the same 50 rubles will be credited to the account, so the procedure is actually free.

It is also possible to unblock the card directly from home. You just need to dial 611 and, guided by the prompts of the autoinformer, get a connection with the Tele2 operator.

There, after providing the required information (passport data, PUK code), your sim card will be unblocked. Of course, the "telephone" method assumes that you want to unlock, and not replace the SIM card, and that you have it in stock.

And the last thing. If the number was blocked due to a large debt, then to restore it, it is enough just to top up the balance.

If your card is blocked, then recharging your account may solve the problem.

Blocked a Tele2 card without the knowledge of the subscriber: what to do?

A SIM card without the user's knowledge may well be blocked for a negative balance. In this case, the solution to the problem is very simple - you just need to replenish your account.

In addition, like almost all operators, Tele2 blocks the card if the number is not used for a long time. On some tariffs the term is six months, on others three months. And this usually surprises users. Fortunately, in such cases, you can unlock the SIM card in any of the following ways.

If the blockage occurred for a non-standard and non-trivial reason, then you must definitely contact the sales and service office and try to solve the problem there.

Questions from subscribers

Hello! Is it possible to block a SIM card from another phone?

Yes it is possible. You need to call 611 and explain the situation to the operator.

If I still havesim-card of another operator, can I call from it to block the Tele2 SIM card?

Yes, but there is a significant nuance here: you should not call short number 611, and to the number +78005550611. The same applies to landline phones.

How can you check if the Tele2 SIM card is blocked?

Very easy. You cannot make outgoing calls from a blocked number. You can also dial the number you want to check from another phone. If they answer that this number is blocked or that this type of communication is not available, then the fears were confirmed.

The Tele2 SIM card is blocked by a puk-code. What to do?

To unblock, you need to dial the PUK code. It can be viewed on the documentation and on the plastic carrier of the numbers that are issued at the office. If you can't find the PUK code, you can dial 611 and talk to the operator, who, based on other information (passport data, etc.), will prompt you for it. Be careful! After ten incorrect entries of the PUK code, the number will be finally blocked and you will have to apply for a new SIM card to the Tele2 office.